Refund policy

⭐ Soft Hit — Return & Refund Policy

Last updated: 11/1/2025

Thank you for choosing Soft Hit. We want you to feel confident about your purchase, and we stand behind the quality of our products. Please review the policy below for returns, warranty, and support.

🔧 30-Day Warranty (Defects Only)

Soft Hit products include a 30-day warranty covering defects in materials or workmanship.

If your product arrives damaged or experiences a manufacturing defect within the first 30 days, please contact us at softhitsllc@gmail.com, and we will repair or replace the item at no additional cost.

This warranty does not cover:

  • Wear from normal use

  • Accidental damage

  • Damage caused by improper setup, alterations, or misuse

📦 Returns & Refunds (Non-Defective Items)

Because Soft Hit is a specialized acoustic product designed for practice environments, we do not accept returns for refunds on used or opened items.

We can accept returns only if ALL of the following are true:

  • The item is unused

  • The item is in original condition

  • The item is in its original packaging

  • The request is made within 14 days of delivery

Customers are responsible for return shipping costs for non-defective returns.

Once the returned product is inspected and approved, refunds will be issued to the original payment method.

🚚 Shipping Issues & Lost Packages

If your order arrives damaged, incorrect, or does not arrive, contact us at softhitsllc@gmail.com within 7 days with photos or details, and we will assist you.

🔁 Exchanges

We only replace items if they are defective or damaged.
To request an exchange, email softhitsllc@gmail.com with your order number and photos.

📩 How to Start a Return or Warranty Claim

Email us at softhitsllc@gmail.com with:

  • Your order number

  • Photos or video of the issue

  • A short description of the problem

Our support team will respond within 1–2 business days.

⚠️ Non-Returnable Items

  • Used items

  • Items without original packaging

  • Items damaged through misuse

  • Items returned after the allowed period

📘 Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account

  2. Contact your credit card company

  3. Contact your bank

If you still have not received your refund after these steps, email softhitsllc@gmail.com.

❤️ We’re Here to Help

For support, warranty claims, or product questions:

📧 softhitsllc@gmail.com